BEC中级抱怨和索赔信函写作篇（二）.docx

Complaints & Claims 抱怨和索赔信函

4） For Inconformity（由于货物不符而抱怨）
　　

Dear Sirs, 

On March 12, we ordered 1,200 shirts size 42. But unfortunately, we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order. 

As I have several customers waiting, please arrange for the replacements at once. 

Faithfully yours,
XX
　　

亲爱的先生们：三月十二日我订购了一千二百件四十二号男式衬衣。但不幸的是，今天我们收到了完全不同的货物--儿童服装。我们想贵方一定搞错了，儿童服装是另一份订单。由于有几位客户在等货，故请贵方立即安排更换货物。

5） For Unacceptable Substitute （由于无法接受替代物而抱怨）
　　

Dear Mr. Cliff,
　　

During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy, specifying the hard back binding .But both times you sent me paper-back binding because you were out of stock on the hard-back. 
　　

Fortunately, I am still selling a few of the paper backs, but more and more customers ask for the hard-back ones. (At least two of our competitors have this reference book in hard-back in our cities). 
　　

Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back. Please do not, under any circumstances, send me anything else. I have plenty of the paper-back in stock. 
　　

Very sincerely yours,

亲爱的克里夫先生：在过去的三个月中，我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一书，指定需要精装本。但贵方由于精装本缺货，两次寄给我的都是平装本。

值得庆幸的是，我仍卖出一些平装本，但越来越多的顾客索要精装本。（本市至少有两家竞争者出售此书的精装本）。 

随信寄上订单，购买75本《便利的办公伙伴》精装本。请无论如何，不要寄给我其它替代物。我现已大量平装本的库存。

6）For Short-weight (由于短重而要求索赔)
　　

Dear Sirs,

We have just received the Survey Report from Shanghai Commodity Inspection Bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram, totaling 300 kilogram. As the drums were intact, it is obvious that apple juice was short weight before shipment .Under such circumstances, we have to file a claim against you to the amount of RMB 850 plus inspection fee.

We are enclosing the Survey Report No. TE (95)115 and looking forward to your settlement at an early date.

Yours faithfully,

XX

亲爱的先生们：

我方刚刚收到上海商检局的检验报告，证明所有苹果汁每桶少一至五公斤,总共减少三千公斤。由于果汁完好无损，显而易见，苹果汁在装运前就不够重量。在这种情况下，我方不得不向贵方提出八百五十元人民币的索赔，另加检验费用。现随信附上第TE（95）115号商检报告，希望早日解决这一问题。