题目讲解及范文
首先我们来看商务信函的写作要求：
PART TWO
l You are in charge of technical resources in your company. You have just received a letter from the Customer Services Manager at JLM Communications, who are installing a new telephone switchboard at your offices.
l Look at part of the letter below, on which you have already made some handwritten notes.
l Then, using all your handwritten notes, write a letter to JLM’s Customer Services Manager.
l Write 120-140 words.
l You do not need to provide postal addresses.
题目解读
题目的提示信息通常可归纳为“1 event 2 people 1 letter 5 points”。所谓“1 event”，就是商务信函所围绕的核心事件，如本题中的安装新的电话接线板(installing a new telephone switchboard)；“2 people”指的是写作者和阅读者在商务环境中的角色，本题中的信件是“你”作为公司的技术人员(in charge of technical resources)写信与电话服务公司的客户服务经理(customer service manager)进行沟通；“1 letter”指的是题目中的背景材料，如本题中对方客户服务经理的来信(有些题目中还会以memo或其他文体的形式出现）；“5 points”通常表现为针对背景材料的5个“手写”要点(handwritten notes)。
内容、形式与语言
商务信函的要求分成内容、形式和语言三个方面。 内容方面，信件应当围绕5个手写要点进行写作，不能遗漏要点，而且通常有２~３个要点需要利用商务知识进行合理展开。在考试总出现遗漏要点往往会导致作文不及格。因此建议花半分钟时间列出一个outline（一个简单的由keywords构成的提纲），这样能有效避免漏写，也有助于使写作更有条理。
内容方面，要点分析：
①为how many days’ work? 询问电话接线板安装时间长短，这涉及日程安排的精确性，对“你”所在的公司很重要。
②要求日程调整，需这里要给出一个合理的商务理由，比如公司有例行会议或者产品发布会之类的安排。
③指出分机号码系统应更为简单，可以适当展开，提出简化方案或要求对方给出一个新方案。
④这是商务常识，商务联系时要精确到人和具体联系方式，可以直接要求对方给出名字和联系方式。
⑤涉及商务交往中付款的常识，可以解释为根据公司的财务规定或者领导要求等。
形式方面，本题明确要求为信件。只要按照一般商务信件的格式即可。需要注意的一点是最后落款部分的敬语，应是yours sincerely，因为你作为写信人明确的知道收信人的具体称呼。如果在信头的称谓是Dear Sir or Madam 时，也就是在不知道如何具体称呼对方时则要用 yours faithfully.
语言方面，bec中级写作part two对此有四个要求：
一是语言中性偏正式，比如某些商务写作中可以用approximately代替不那么正式的about。
二是简洁，用简单的词和短句清楚地传递信息。
三是精确，需交代清楚时间、地点、人物等要点，不能产生歧义。
四是注意礼貌，考生应熟悉最常用的商务礼貌表达，如略表歉意， I am afraid that the suggested date 10th July is not convenient for us，或者委婉提出要求，I would grateful if you could send me the information on.....
范文示例
《剑桥bec真题集(中级) 》提供的商务信函样文如下(有删改)：
Dear Sir or Madam,
I would like to thank you for your letter dated 15 May, 2003.
Firstly, unfortunately, we have an international conference on the 10th of June. Therefore, the date is not convenient for us. Could you please start on the 11th of June? Furthermore, we would like to know how long the work will take.
Concerning the extension numbers, the switch system you suggested seems to be difficult. Is there an easier way to handle the switch with different numbers?
As for any further requests, could we have a direct telephone number as well as the name of the person dealing with us?
We are looking forward to paying the bill as soon as the work is successfully finished in case of any unpredicted problems.
We are looking forward to hearing from you.
Yours faithfully,
xxxx
本页关键词：BEC中级,作文,备考
