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BEC口语 美森网校商务英语初级口语素材——电话技巧

2015-08-28 16:02:40 来源:网络 人气:74

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  大家好,我是美森网校的小编老师,下面给大家介绍一些BEC口语关于更多了解方面的介绍:

  Answering the phone

  Hello!

  Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?

  Susan Park’s Office.

  Susan Park/Susan/Park.

  May I know who’s calling please?

  May I know what this is in reference to?

  Asking to speak to someone

  May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.

  I’d like to speak to Dr. Smith please. This is John Green.

  This is John Green from ABC. Is Dr. Smith in, please?

  Is Susan there?

  Dr. Smith please.

  I’m with… and I need to talk with… about…

  I’m representing … May I speak with…, please?

  Asking someone to wait for a moment

  Would you mind holding a minute while I try to find her?

  Could you hold on, please?

  Please hold on for a second.

  One/Just a moment, please.

  Hang on. I’ll get him.

  Just a second.

  One moment, please. I’ll see if he’s in.

  Asking the caller to leave a message

  I’m sorry but he’s not here right now. May I take a message or would you like to call back later?

  I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?

  I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?

  I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?

  Transferring information

  Could you repeat that, please?

  Could you say it once again?

  Can you say it louder/slower?

  Have you got that?

  Could you please spell it?

  Anything else?

  Would you like me to read it to you again?

  Let me repeat to see if I get it

  同学们都学会了吗,如果有更多疑问,或者想学习更多BEC知识可以点击在线咨询,和美森网校的老师在线沟通哦。


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